Terms & Conditions | WorldSpace Broadband

General Terms of Service

The company WSNS Pvt Ltd ("WORLDSPACE") is a Category-"C" licensed Internet Service Provider.
WORLDSPACE is the authorized brand of WSNS Pvt Ltd under which the services are provided.
WORLDSPACE hereby agrees to supply Broadband Internet access and services ("the Services") to the Customer on the terms and conditions mentioned herein.
Service Plans available to the Customer are detailed in the price list made available by the Company. Current plans and details are also published on worldspacebs.com and may be updated regularly.
The Company reserves the right to withdraw any Service Plan or amend the price or entitlements under any Service Plan without notice.
Customer shall pay the Subscription Amount in advance as these are prepaid services. Taxes will be extra as applicable. Subscriptions once made will not be cancelled or refunded. Plan speeds are indicative up to the ISP node.
At the discretion of the Company, the Customer may be permitted to change the Plan under which the Service has been obtained, subject to any additional cost determined by the Company. Such change may be affected only after completion of the billing cycle.
Upon expiry of the applicable service period, the Services shall be suspended. The Customer may get the Services reactivated by subscribing to an applicable Renewal Pack and completing payment.
If the Customer opts for shifting of Services, a formal written shifting request must be submitted to support@worldspacebs.com along with updated KYC. Shifting is subject to network feasibility and availability. The Company does not guarantee availability at the new location. If shifting is not feasible, any amount already paid for the Services shall not be refundable. Shifting charges may apply as per Company policy.
The Service shall be used for the purpose for which the subscription has been taken and for personal residential use where applicable. The Customer shall not use the Service for any unauthorized purpose.
Internet access services subscribed under residential plans are not intended for redistribution or sharing of any kind. Unauthorized redistribution may result in suspension of Services without refund.
Customers using Wi-Fi services within their personal network do so at their own risk. Compliance with applicable Government regulations shall be the responsibility of the Customer.
The Company takes no responsibility for content on the Worldwide Web or access to any content by the Customer or any other person using the Service.
The Company shall not be responsible for any commitment, representation or offering made by distributors, channel partners or dealers. Customers are advised to verify any such commitment with the Company.
The Company will endeavour to maintain adequate and reasonable quality of Service. Availability and quality may be affected by factors outside the Company's control, including physical obstructions, geographic and weather conditions, electronic or electrical interference, faults in other telecommunication networks, natural disasters, force majeure situations and Acts of God.
The Company reserves the right to verify information and details provided by the Customer and may require supporting proof as necessary.
The Company reserves the right to provide subscriber information when requested by any Government or statutory authority, as applicable by law.

Suspension & Termination

The Company retains the right to withdraw or terminate the Service without notice in circumstances including, but not limited to:

Wrongful, malicious or fraudulent representation by the Customer in respect of information required for provision of Services.
Non-payment of installation charges or subscription charges, or dishonour of a cheque issued by the Customer. The Company may levy applicable penalties for dishonoured cheques.
Resale or unauthorized additional connections from the connection supplied to the Customer.
Any breach of these Terms & Conditions by the Customer.
Any change or alteration in the Company's network resulting in inability to provide the Service.
Compliance with an order, request or direction from any statutory, regulatory or Government authority.
Technical failure, modification, repair or testing of the Services or Network.

Payments, Security Deposit & Equipment

All Plans are prepaid in nature.
ONU Security Deposit of Rs. 500/- is refundable subject to applicable terms.
Installation Charges and Package Amount are non-refundable.
Power Supply, LAN and internal concealing of wiring shall be arranged by the Customer, if required.
Cheque return charges of Rs. 350/- shall be applicable for any reason whatsoever.
Refundable amounts shall normally be processed within 7 working days.
All equipment connected at the Customer's premises (CPE), including switches, Cat5/Cat6 cable and fibre optic cable, remains the property of WSNS Pvt Ltd and must be handed over in working condition at the time of disconnection.
If equipment is lost, misplaced or damaged, the Customer shall be responsible for the applicable material cost.
Customers shifting to a new location shall carry the ONU device in working condition along with its power adapter. A charge of Rs. 500/- may apply for a misplaced or damaged ONU.
Payments may be made in favour of WSNS Pvt Ltd through cheque, cash, NEFT or online payment gateway, as applicable.

Internet Usage

The Internet connection is intended for use by the subscriber who has purchased the connection.
Unauthorized sharing or redistribution of Internet connectivity is prohibited and may result in suspension or termination of Services.
WSNS Pvt Ltd shall not be responsible for usage of Internet Services by non-paying users or for any unlawful activity conducted through the Customer's connection.
The Customer is responsible for compliance with all applicable laws and regulations while using the Service.

KYC & Address Proof

The following documents may be accepted as proof of identity for individual customers:

Driving License
Passport
PAN Card
Voter ID
Other documents as defined or accepted by the Company

Proof of billing and termination address may include:

Driving License
Passport
PAN Card
Voter ID Card
Electricity Bill

A self-attested photocopy of the applicable document should be attached with the CAF.

Customer Declaration / Undertaking

I solemnly affirm and declare that I have read and understood the Terms & Conditions of this Customer Agreement Form and agree to abide by any changes made from time to time.
I agree to pay all applicable charges for all Services and hereby indemnify WSNS Pvt Ltd for any illegal use of any type on these Services.

DOT Compliance

All applicable DOT guidelines and amendments, including current and future requirements applicable to the Services provided, shall be followed. IPDR records of NATted data will be maintained as required under applicable DOT guidelines.
The Company accepts no responsibility or liability for commercial transactions of any nature, including bookings, purchases, contracts or agreements entered into over the Internet by the Customer or any person using the Customer's connection.
The Company shall not be liable for failure or breakdown of Services or any loss or damage caused due to war, hostilities, acts of terrorism, riots, strikes, lockouts, civil commotion, earthquake, lightning, flood, accident, fire, explosion, Act of God, Government action, regulations, directions, sanctions or other Force Majeure situations beyond the Company's control.
The Customer and the Company agree that this Agreement has been duly authorized and executed and is valid, binding and enforceable in accordance with its terms.
In relation to arbitration under these Terms & Conditions, the courts of Thane shall have exclusive jurisdiction.
The Customer agrees to indemnify and keep indemnified the Company against losses that the Customer may face while using the subscription Services.
These terms are in addition to terms governing the Services contained in relevant tariff leaflets, the Company's website, privacy policy, disclaimers and other terms stipulated by the Company from time to time.
The Customer agrees to receive service balance and other informative SMS messages sent by the Company from time to time.
The Company reserves the right to modify, alter, change or amend these Terms & Conditions from time to time by updating them on its website.
Updated Terms & Conditions may be intimated by listing them on worldspacebs.com.
The Customer confirms that the Terms & Conditions have been read and understood and, where applicable, explained in the vernacular language before signing the CAF as acceptance and consent.

For FTTH - CPE Related Terms & Conditions

CPE (Customer Premises Equipment) means any equipment provided by the Company to the Customer as part of Internet Services for access to the network. CPE remains the property of the Company unless otherwise specified in writing and remains in the custody of the Customer during the Service period. It must be returned in good order and condition upon termination of Services.
The Customer shall have no title, ownership or interest in the CPE and shall not transfer, assign, lease or otherwise part with the equipment. Ownership and effective control shall remain with the Company.
All CPE provided, but not sold, by the Company shall remain the absolute property of the Company. The Customer shall have custody and use of the equipment during the enrolment period.
The CPE is provided to facilitate the Company's provision of Services. The Customer shall not deal with the CPE independently of the Company.
The Customer shall not shift or transfer the CPE without authorization. In case of non-compliance, the Company reserves the right to recover or remove the CPE and terminate the enrolment.
As custodian of the CPE, the Customer shall allow an authorized Company representative reasonable access to the CPE when required.
When the Customer stops using the Services, the CPE must be returned to the Company in good order and condition and all outstanding dues must be cleared before any refundable security deposit is processed.